White Paper on econet cMatrix

SOA-based IT Service Management
Industrializing IT Processes Through Service Orchestration

An analysis by the Wolfgang Martin Team

Companies aiming to raise the quality of their IT processes and services, and offer best value for money, must industrialize their IT processes. The introduction of technology for IT Service Management is crucial to this approach. The focus of this white paper is to support decisions in this area.


Summary

The Requirement: BPM for IT Service Processes

In view of the current economic challenges, agility is crucial to success. Ever increasing market dynamics is the driving force while other stimulating forces are the cost of and compliance with regulations. That is why leading and successful companies concentrate on implementing their strategies by way of end-to-end, intelligent and industrialized business processes. The same of course applies to IT processes and services.

The key to this are well-defined, implemented and consistently monitored ITSM processes, enabling IT to be managed as a collection of standardised services and a high degree of automation to be achieved by orchestrating these services. In other words, Business Process Management of IT Service Processes.

The Solution: SOA-based IT Service Management

econet cMatrix ITSM is a Business Process Management solution for ITSM with an SOA as infrastructure. With econet cMatrix IT processes can be standardized, automated to the necessary extent, and made to react quickly and meaningfully to new market and corporate conditions with flexible “On Demand services”.

The econet solution comes complete with 50 adaptable and extensible best practices based on the ITIL procedure model, enabling centralised cross-platform and cross-system management of heterogeneous user and system topographies. It gives complete investment protection in existing tools and applications for ITSM, a reduction in IT operating costs and efficiency gains through the high degree of automation and process standardization.

The econet solution cMatrix brings transparency to the rich combination of logical dependencies and processes in IT: meta and master data in the right quality (e.g. which users have rights to what), and clearly defined and industrialized processes.


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