White Paper on econet cMatrix
SOA-based IT Service Management
Industrializing IT Processes Through Service Orchestration
An analysis by the Wolfgang Martin Team
Companies aiming to raise the quality of their IT processes and services, and offer best value for money, must industrialize their
IT processes. The introduction of technology for IT Service Management is crucial to this approach. The focus of this white paper is
to support decisions in this area.
The Requirement: BPM for IT Service Processes
In view of the current economic challenges, agility is crucial to success. Ever increasing market dynamics is the driving force while
other stimulating forces are the cost of and compliance with regulations. That is why leading and successful companies concentrate on
implementing their strategies by way of end-to-end, intelligent and industrialized business processes. The same of course applies to
IT processes and services.
The key to this are well-defined, implemented and consistently monitored ITSM processes, enabling IT to be managed as a collection of
standardised services and a high degree of automation to be achieved by orchestrating these services. In other words, Business Process
Management of IT Service Processes.
The Solution: SOA-based IT Service Management
econet cMatrix ITSM is a Business Process Management solution for ITSM with an SOA as infrastructure. With econet cMatrix IT processes
can be standardized, automated to the necessary extent, and made to react quickly and meaningfully to new market and corporate conditions
with flexible “On Demand services”.
The econet solution comes complete with 50 adaptable and extensible best practices based on the ITIL procedure model, enabling centralised
cross-platform and cross-system management of heterogeneous user and system topographies. It gives complete investment protection in existing
tools and applications for ITSM, a reduction in IT operating costs and efficiency gains through the high degree of automation and process
The econet solution cMatrix brings transparency to the rich combination of logical dependencies and processes in IT: meta and master data
in the right quality (e.g. which users have rights to what), and clearly defined and industrialized processes.
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